Terms of Service

Last Updated: March 8, 2025

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Welcome to iNStep Consulting LLC ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and any related content, tools, or materials (collectively, the "Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

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1. Services Provided

We offer the following services:

  • ✔ The Team Collaboration Accelerator™ (a structured program for improving team collaboration)
  • ✔ The Leadership StepUp Program™ (individual coaching sessions for professional growth)
  • ✔ Organizational Training & Development (personalized training programs tailored to client needs)

The specific details, scope, and pricing of each service are outlined on our website and in any applicable agreements.

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2. Who Can Use Our Services

You must be at least 18 years old to use our Services. By purchasing a service, you confirm that:

  • ✔ You have the legal authority to enter into this agreement.
  • ✔ If purchasing on behalf of a company, you have the appropriate permissions to do so.

3. Payments & Refunds

  • Payment Terms: Payments must be made in full at the time of purchase unless otherwise specified in a custom agreement.
  • Refund Policy:
    • ✔ Team Collaboration Accelerator™: Due to the digital and strategic nature of the program, refunds are available only if the program does not meet the stated deliverables, as outlined in our Guarantee Policy.
    • ✔ The Leadership StepUp Program™: Cancellations or reschedules must be made at least 24 hours in advance. Missed sessions may not be refunded.
    • ✔ Organizational Training & Development: Refunds are not available once work has begun. However, modifications may be accommodated based on a mutually agreed-upon contract.

4. Intellectual Property

All content, materials, tools, and training provided within our Services—including but not limited to templates, guides, videos, and documents—are the property of iNStep Consulting LLC. You may use these materials for personal or internal business use only and may not distribute, copy, or sell them without written permission.

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5. User Responsibilities & Prohibited Activities

By using our Services, you agree to:
✔ Use our materials and training responsibly and only for their intended purpose.
✔ Maintain confidentiality for any proprietary or sensitive business strategies discussed.
✔ Respect our intellectual property rights.

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You may not:
❌ Share, sell, or redistribute program materials.
❌ Use our Services for unlawful or harmful purposes.
❌ Attempt to access, alter, or misuse our systems, website, or data.

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6. Disclaimers & Limitation of Liability

  • Our Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee specific outcomes, results, or performance.
  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our Services, including lost revenue, business disruption, or personal decisions made based on our training or coaching.
  • You are responsible for implementing the strategies and recommendations provided in our programs and services.

7. Confidentiality & Non-Disclosure

  • For coaching and training clients, both parties agree to maintain confidentiality regarding any sensitive business or personal information shared during sessions.
  • For custom training engagements, a separate Non-Disclosure Agreement (NDA) may be required before project initiation. If an NDA is signed, its terms will govern confidentiality in addition to these Terms.
  • We will not disclose or use any proprietary client information for any purpose outside the scope of the agreed-upon services.

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    8. Cancellations & Rescheduling

    For 1:1 coaching and live training sessions, cancellations or rescheduling must be made at least 24 hours in advance to avoid forfeiting the session.

    For custom training programs, cancellation policies will be outlined in the service agreement.

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    9. Changes to These Terms

    We reserve the right to update or modify these Terms at any time. Any significant changes will be communicated via email or website updates. Your continued use of our Services after changes are made constitutes acceptance of the revised Terms.

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    10. Governing Law

    These Terms are governed by the laws of the state of Alabama, without regard to conflict of law principles.

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    11. Contact Us

    If you have any questions about this Privacy Policy, please contact us at support@instep-consulting.com.

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