Operational Excellence

Enhancing Efficiency through Tailored Onboarding Programs

iNStep took on the challenge of unifying operations training for a smart infrastructure giant. We dove deep into SME sessions, extracting golden nuggets of knowledge and weaving them into an onboarding program that new hires could actually understand. The result? A training powerhouse that not only simplified updates but also set the stage for our next big project - revolutionizing their digital service delivery training.

Roles:

Strategic Consulting, Guided SME Discovery, Change Management, Stakeholder Communications, Learning Strategy Design, Assessment Design

Challenges

Following the success of iNStep's sales training, our client, a global technology leader, launched an initiative to create a unified operations training program for their Smart Infrastructure division. The goal was an effective onboarding tool to smoothly integrate new hires into the company's complex operations.

Key challenges included disseminating detailed yet concise operational knowledge across diverse roles. Orchestrating SME sessions on intricate concepts required facilitating open discussions while keeping the project on track. The existing training infrastructure also needed streamlining to ensure course updates had consistent impacts.

Solutions

iNStep conducted comprehensive SME discovery sessions, distilling complex insights into accessible training content. Our project management skills navigated diverse inputs into a cohesive narrative while keeping the project on track for on-time delivery. By reimagining the structure, we consolidated several courses into one comprehensive program. This strategic move simplified updates while extending crucial operational info across all training paths for enhanced consistency.

Outcomes

The operations program became central to onboarding, giving new hires a solid grasp of operational dynamics and objectives. One of the modules that we designed and wrote highlighting their service delivery approach received particular acclaim for effectiveness.

This success expanded iNStep's partnership to develop a full curriculum around the company’s digital service delivery program, building on the operational insights. Our evolving role, from sales to service delivery training, showcases iNStep's integral part in enriching this organization's training ecosystem.

Key Takeaway

This case study highlights iNStep's ability to design comprehensive learning solutions that address intricate operational needs. Through strategic consolidation and alignment of training content, iNStep created a cohesive onboarding program that gave new hires a solid foundation in the company's complex operations. This streamlined approach improved knowledge sharing and consistency across the organization's training offerings, enabling smoother integration of new employees into established workflows and processes.